We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our hassle-free return policy.
Log into your account and select the item you want to return
Print the prepaid return shipping label we provide
Pack the item securely and drop it off at any shipping location
Receive your refund within 5-7 business days after we receive your return
| Item Type | Return Window | Refund Processing |
|---|---|---|
| Standard Items | 30 days | 5-7 business days |
| Electronics | 30 days | 7-10 business days |
| Sale Items | 14 days | 5-7 business days |
We currently don't offer direct exchanges. If you need a different size, color, or model, please return your original item and place a new order for the item you want.
To ensure you get the item you want quickly, place your new order first, then return the original item. This way, you won't have to wait for the return to be processed.
International customers can return items within 30 days of delivery. Please note:
If you receive a damaged or defective item, please contact us immediately. We'll provide:
Important: Please take photos of damaged items and packaging before returning. This helps us improve our packaging and shipping processes.
Our customer service team is here to help with any return questions:
Email: returns@store.com
Phone: 1-800-STORE-01
Hours: Mon-Fri 9AM-6PM EST
Store Returns Department
123 Commerce Street
Business City, BC 12345